Delivery and Returns

Returns Policy

Sweet Celebrations want you to be 100% happy with your order, if you are not happy you can return all goods purchased from Sweet Celebrations Ltd for a refund within 14 days of receiving the goods providing the order was placed online, store returns policy may differ, please check out time of purchase in store.

In order to return your order please use the returns slip provided within your package or contact our customer service team to receive a returns number and relevant information. You will need to provide the reason for your return and all of your order details in order to receive your refund. Using the provided returns slip is the fastest way to receive your refund.

Unfortunately, we cannot accept returns of contact lenses, cosmetics, panties, hosiery and wigs where the packaging has been opened, so please make sure you're happy with the product before opening the packaging. If you attempt to return any of these items and they are found to be worn we are not obliged to issue a refund.

In order to receive a full refund, please ensure that you look after the package that you receive and please keep all of the original packaging safe. To receive a full refund the item should be returned in original condition and packaging. If any items are returned damaged, worn or without original packaging we are not obliged to issue you a refund.

You will be responsible for returning the goods back to us, and the returns costs will be at your expense. It is always advised to use a tracked service to return goods. We are happy to advise what courier would be cheapest for the return of your goods. If an item you have received is faulty we can resolve this for you, get replacements to you and cover returns costs, please contact customers services in this case.

All refunds will be issued within 3 working days of receiving the package back at our return address.
Refunds can take a further 24 hours to be available at your bank.

We are not obliged to issue refunds for any returned items which fall outside of the terms laid out in this Returns Policy.

Your statutory rights are not affected.

Returns address:
Sweet Celebrations
19-20 Church Lane
OX16 5LS

Order Cancellations

All unpaid orders can be cancelled at any point as we do not post orders until they are paid in full. We dispatch orders from our warehouse very fast and often. Once an order is placed and paid for, we cannot cancel the order as we start to process them very quickly.